Roles
UIUX

Tools
​Sketch
InVision

Context
Time: 48 hours
Team: Solo Project
​The Smilist Dental- Reservation Redesign

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Overview

This is a redesign exercise:
The Smilist Dental is a local dental web service around New York, Long Island and New Jersey area.

• Patients ignore or do not allow access location on the reservation page 
• Patients care more about getting an appointment soon rather than going to the closest location. 
• Patients are confused by location selection UX

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Challenge

1. 48 hours redesign
2. Offer multiple choice for patients to get the location access
3. Easy select appointment schedule
4. Searching specialty by category
5. Map interaction​

Here is my redesign process:

• Testing (test current reservation page problem or what should improve)
• Competitive Analysis
• User persona
• Approach
• Wireframes
• Prototype

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Testing

Current problems:

1. Ask user the location permission (no other options)
2. Offer specialties in a long lists to patients
3. Have to click every single place on the map to see which dentist is available
4. Couldn't show patients how many locations are available around their area (even allow the location access)

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Competitive Analysis

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User Persona

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User Summary

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Approach

From testing and analysis, here are some key insight:

• Offer multiple choices: zip code, address, location permission, etc.
• Searching by category specialty 
• Add calendar: select appointment date
• Map interaction
• Response error

I focus on five parts to assist patients from online service:

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Then based on the functions, I created an IA Map to helped us understand how the patient navigate through the website. ​

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Wireframe

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Prototype

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